FAQs
Questions, answered.
Booking, pricing, pickups and garment care. Can't find your answer? A real person replies on WhatsApp.
How much does ironing cost?
From ₹15 per piece. Shirts, T-shirts, trousers, jeans, kurtas and dupattas are ₹20, sarees ₹30, bedsheets ₹40–50, blazers ₹60 and kids' wear from ₹15. See the full rate card on our pricing page.
Is there a launch offer?
Yes — flat 50% off all items, on every order during launch. The ₹200 minimum is counted on the full price, before the discount.
Is there a minimum order?
Yes — ₹200 per pickup, counted at full price. Mix any garments to get there.
Is delivery charged separately?
No. Pickup and delivery are included in the per-piece price.
Do delicate, embroidered or large items cost more?
They can. Special, delicate, heavily embroidered or unusually large garments may be subject to additional charges. Send a photo on WhatsApp for a quote.
How do I book — is there an app or sign-up?
No app or sign-up. Message us on WhatsApp or call +91 70751 50321 to book a pickup slot.
How long does it take?
48 hours from pickup to delivery, door to door.
Which areas do you cover?
58 neighbourhoods in Hyderabad, including Mehdipatnam, Tolichowki, Masab Tank, Banjara Hills, Jubilee Hills, Manikonda, Nampally and Attapur. 18 areas have their own page. See Areas We Serve for the full list.
What if I'm just outside your area?
Tell us on WhatsApp. We open new routes where neighbours ask for them.
Can I cancel or reschedule?
Yes. Cancelling before pickup is free, and your first reschedule is free.
What if my order is delayed?
We'll tell you by call or WhatsApp before the promised delivery time.
Payment
Paying & bills
When and how do I pay?
On delivery, by cash or UPI, after you've checked your clothes.
Will I get a bill?
Yes — every order is logged against its Order ID and your bill is shared on WhatsApp.
What if I don't have exact change?
Our riders carry change for common denominations, or you can pay by UPI.
Do I need to wash my clothes first?
Yes — we steam-press clean, dry clothes. Washing is coming soon.
Is it steam ironing?
Yes. Every garment is pressed on industrial steam-ironing systems, with heat and steam set for the fabric.
How do you make sure I get my own clothes back?
Every garment is tagged with your Order ID at pickup, kept separate throughout, and matched again before delivery.
Can you iron prints, embroidery and zari safely?
Yes — we use lower heat and extra care on prints, embroidery, zari and delicate work.
What if I'm not happy with the ironing?
Tell us on call or WhatsApp and we'll re-iron it free.
What if my garment is damaged while ironing?
We take responsibility for damage caused during our handling. See our Loss & Damage Policy for details.
What about damage that was already there?
Garments are checked at pickup and any existing damage is noted against your Order ID before pressing.
Is there a time limit for reporting a problem?
Yes — please report damage or loss within 24 hours of delivery.
What if a garment goes missing?
Report it immediately — we trace it through the Order ID system. If it's permanently lost, our Loss & Damage Policy applies (₹250 per piece, up to ₹1,000 per order).
How quickly do you handle complaints?
We aim to respond within 24 hours and resolve complaints within 7 days, by call or WhatsApp.