Frequently Asked Questions

We charge a fixed rate per piece, with a separate rate for heavier items like sarees and bedsheets. See our pricing table on the homepage for exact rates.

Yes — the minimum order value is ₹150 per pickup.

Yes — heavy and delicate items are priced higher than regular wear.

Pickup and delivery are included in the per-piece price — there's no separate delivery charge.

Yes — delicate fabrics are handled with extra care and priced accordingly.

Yes, as long as your order meets our ₹150 minimum order value.

Standard turnaround is next-day delivery, subject to your pickup slot and service area.

Yes. If a delay happens, we'll inform you by call or WhatsApp before the promised delivery time.

We take responsibility for damage caused during our handling. See our full Loss & Damage Policy for details.

Garments are checked at pickup and any existing damage is noted on the order tag before ironing begins.

Yes — each garment is checked at pickup and logged against its Order ID.

Yes — damage or loss must be reported within 24 hours of delivery.

Yes — read our full Loss & Damage Policy.

We'll inform you of the delay and offer a new pickup time the same day, where possible.

Message or call us on WhatsApp to pick a new slot — there's no charge for a one-time reschedule.

Cancelling before pickup is free, with no charge to you.

Cash and UPI.

Payment is collected at delivery, once you've checked your ironed clothes.

Our riders carry change for common denominations, or you can pay by UPI instead.

Yes — every order is logged against its Order ID, and a bill/confirmation is shared on WhatsApp.

Contact us directly via WhatsApp or phone and we'll resolve it with you.

We currently serve Mehdipatnam, Attapur, Langar Houz, Toli Chowki, Humayun Nagar and Masab Tank.

We're starting small and will expand to nearby areas as demand grows.

Both — you can book by phone call or WhatsApp message.

Yes — each customer's clothes are tagged with a unique Order ID and kept separate throughout the process.

Every garment is tagged at pickup with the Order ID system, and matched again before delivery.

It's treated as a damage report — logged against your Order ID and handled per our Loss & Damage Policy.

Yes — standard ironing covers normal creasing; very heavy creasing may need a second pass.

Yes — our staff are trained to use lower heat and extra care on prints, embroidery and delicate work.

No added scent, unless you request starch or a specific finish.

Yes — these are accepted as heavy items at the heavy-item rate.

Yes, handled with extra care at the delicate-item rate.

Accepted as heavy items, priced at the heavy-item rate.

Report it to us immediately — we use the Order ID tag system to trace where it was last logged.

Every garment gets a tag with a unique Order ID at pickup, logged in our order tracker.

See our Loss & Damage Policy — we pay ₹250 per piece, up to ₹1,000 per order.

Yes — our station follows a strict 5S process for a clean, organised workspace.

Riders are assigned to fixed pockets on a rotation, so you'll usually see familiar faces.

WhatsApp or call us at +91 70751 50321.

We aim to respond within 24 hours and resolve complaints within 7 days.

Both — call and WhatsApp are supported for complaints.

We'll re-iron it free of charge.

No app or sign-up needed — just call or message us on WhatsApp to book your first pickup.

Yes — our launch offer: give us 5 garments to press, and we'll press 5 more free.

Call or message us — our order tracker logs each stage against your Order ID.