Terms & Conditions

Service Agreement — Dhobi & Co.

1. Introduction

These Terms & Conditions ("Terms") govern the doorstep ironing and garment care services provided by Dhobi & Co ("we," "us," "our") to any customer ("you," "your") who books a pickup through WhatsApp, phone, or our website (dhobico.com).

By booking a pickup, you agree to these Terms. If you do not agree, please do not book our service.

2. Our Service

Dhobi & Co currently offers doorstep ironing services within selected areas of Hyderabad. We collect garments from your doorstep, iron them at our pressing station, and deliver them back to your doorstep within the agreed turnaround time.

We do not currently offer washing, dry-cleaning, or stain removal — only ironing/pressing, unless explicitly agreed in writing for a specific order.

Service is available only within the areas we currently cover. We will confirm coverage at the time of booking.

3. Booking, Pickup & Delivery

Bookings are made via WhatsApp / app / phone call and confirmed with a pickup slot.

At pickup, our rider will count the items with you and note them against an Order ID. Please be present, or have someone available, to confirm the item count.

Any visible pre-existing damage (stains, tears, weak fabric, broken buttons/zips, faded patches) will be noted at pickup. Items will not be inspected thread-by-thread — only visible, obvious damage is recorded.

Delivery will be made to the same address within the agreed turnaround time, subject to Section 7 (Delays) below.

4. Pricing & Payment

Pricing is per garment/item, as listed on our WhatsApp catalog and website at the time of booking. Prices may be revised from time to time; the price applicable is the one confirmed to you at booking.

Payment is due at the time of delivery, unless a different arrangement (such as monthly billing for corporate/bulk customers) has been agreed in writing.

We accept cash and UPI. We do not store or ask for your card, banking, or UPI PIN details over WhatsApp or phone.

If payment is not made at delivery, we reserve the right to hold future bookings until the outstanding amount is cleared.

5. Garment Handling & Care

We handle every garment with reasonable care appropriate to standard doorstep ironing services. However, certain risks are inherent to ironing and cannot be fully eliminated even with careful handling:

• Color bleeding or fading: Some fabrics, dyes, prints, or older/washed-many-times garments can bleed color or fade under heat, even at correct iron settings. This is a fabric characteristic, not a defect in our process.
• Shrinkage: Certain fabrics (especially loosely woven cotton, wool blends, or already-stretched knitwear) may shrink slightly under heat and pressure. We follow standard heat settings for each fabric type, but cannot guarantee zero shrinkage on fabric-prone items.
• Delicate, embellished, or specialty items (sequins, delicate embroidery, leather/suede trims, antique or heirloom garments) are ironed at the customer's own risk. Please flag such items at pickup so our presser can take extra care or, where appropriate, decline to iron a specific high-risk item.

If you are aware that a specific garment is high-risk for color bleed or shrinkage (e.g., a new, unwashed, dark-colored garment, or a hand-block-printed fabric), please tell us at pickup so we can note it and take appropriate precaution.

6. Loss & Damage Compensation

If something goes wrong while your garment is in our care:

• Damaged garment: If we damage your garment during ironing (through our error, not a fabric characteristic covered in Section 5), we will pay up to 5 times the ironing charge for that item, or ₹250, whichever is lower.
• Lost garment: If we lose your garment, we will pay a fixed amount of ₹250 per piece, up to a maximum of ₹1,000 per order.
• Reporting window: You must report any damage or loss within 24 hours of delivery. Claims reported after this window cannot be accepted, as it becomes difficult to verify whether the issue occurred during our handling or afterward.
• Not covered: We are not responsible for (a) pre-existing damage noted at pickup under Section 3, (b) color bleed/shrinkage covered under Section 5, (c) damage to items not disclosed as delicate/specialty at pickup, or (d) any consequential loss (e.g., a missed event because a garment was delayed).
• Payment of compensation: Approved compensation will be paid via cash or UPI within 7 days of the claim being approved.

Full details are set out in our Loss & Damage Policy.

7. Delays

We aim to meet the turnaround time confirmed at booking. However, delays may occasionally occur due to high order volume, weather, traffic, staff unavailability, or other operational disruptions.

In case of an expected delay, we will inform you via WhatsApp or phone call as soon as we are aware of it.

Delay alone does not entitle the customer to compensation, unless it exceeds 24 hours beyond the confirmed delivery window without prior notice, in which case a goodwill discount (at our discretion) may be offered on that order.

8. Cancellations & Missed Pickups

You may cancel or reschedule a booking by informing us at least 2 hours before the scheduled pickup slot, with no charge.

If our rider arrives for a scheduled pickup and no one is available to hand over the garments, the pickup will be marked as missed. You will need to rebook a new slot.

Repeated missed pickups (3 or more in a row) may result in us requiring advance payment before future bookings.

9. Customer Responsibilities

• Disclose any high-risk fabric, color, or specialty item characteristics at the time of pickup.
• Be available (or have someone available) at the agreed pickup and delivery times.
• Check garments at the time of delivery, where possible, and report any concern within the 24-hour window in Section 6.
• Provide accurate contact and address details at the time of booking.

10. Limitation of Liability

Except as expressly stated in Section 6 (Loss & Damage Compensation), our total liability for any claim arising out of or related to our services is limited to the value of the specific order in question. We are not liable for any indirect, incidental, or consequential loss, including loss of use, inconvenience, or emotional distress.

11. Dispute Resolution

If you have a concern, please raise it with us first via WhatsApp or phone so we can resolve it directly. We aim to respond to all complaints within 24 hours and resolve them within 7 days. Unresolved disputes shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.

12. Changes to These Terms

We may update these Terms from time to time as our services, pricing, or operations evolve. The most current version will always be available on dhobico.com. Continued use of our service after an update means you accept the revised Terms.

13. Contact Us

For questions about these Terms, or to raise a concern about an order, reach us via WhatsApp or phone at +91 70751 50321.