Privacy Policy

Last updated: 12/09/2026

Dhobi & Co. ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect when you use dhobico.com or book our doorstep ironing service, how we use it, and the choices available to you.

1. Information We Collect

We collect information in the following ways:

• Information you give us directly — when you book a pickup through our website form, WhatsApp, or phone, we collect your name, phone number, pickup address, and order details (garment type, quantity, preferred slot).
• Information collected automatically — when you visit dhobico.com, we (and the third-party services below) may automatically collect your IP address, browser and device type, pages visited, and general location, via cookies and similar technologies. See our
  Cookie Policy
  for details.

2. Third-Party Services We Use

We use the following third-party services, which may set their own cookies or collect data as described in their own privacy policies:

• Google Analytics — helps us understand how visitors use our website (pages viewed, time on site, general traffic patterns) so we can improve it.
• Meta Pixel (Facebook/Instagram) — helps us measure the performance of our social media advertising and show more relevant ads to people who may be interested in our service.
• WhatsApp Business — used to communicate with you about bookings, confirmations, and support. Messages you send us over WhatsApp are subject to WhatsApp's own privacy policy as well as this one.

We do not control how these third parties process data on their own platforms. You can review their respective privacy policies for more detail, or manage ad personalisation through your Google or Meta account settings.

3. How We Use Your Information

We use the information we collect to:

• Schedule and carry out your pickup and delivery.
• Communicate with you about your order, including confirmations and delays.
• Respond to questions, complaints, or support requests.
• Understand how our website is used, and improve it.
• Measure and improve our marketing and advertising.

We do not sell your personal information to third parties.

4. Sharing & Disclosure

We share personal information only with our own riders and staff (to fulfil your order), and with the third-party services listed in Section 2 (to run our website, analytics, and advertising). We may also disclose information if required to do so by law or a valid legal request.

5. Data Retention

We retain booking and order information for as long as needed to provide our service, handle any related complaint, and meet our accounting or legal obligations. Website analytics and advertising data are retained according to the retention settings of the third-party services listed above.

6. Your Rights & Choices

You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the details in Section 9. You can also manage or disable cookies through your browser settings, and opt out of personalised advertising through your Google or Meta account settings.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The most current version will always be available on dhobico.com, along with the revised "Last updated" date.

9. Contact Us / Grievance Officer

If you have any questions about this Privacy Policy, or wish to raise a concern or complaint about how your personal information is handled, please contact us:

Dhobi & Co.
Hyderabad, Telangana, India
Email: info@dhobico.com
Phone/WhatsApp: +91 70751 50321

We aim to acknowledge and address privacy-related complaints within a reasonable time.